Level 1 Sponsor
At Nextuple, we start with your customer:
We know Allison - your online grocery customer. We recall that it was hard to even convince Allison to shop online for her groceries. She wanted her products delivered on time, disliked waiting in line, was annoyed by out of stocks and absolutely hated it when she had to make an extra trip to the store for the products that were not delivered. A few bad experiences would be enough to push her to try a different service. Allison, however can be persuaded. Deliver her the perfect fulfillment experience each time, and she becomes a fan and an advocate.
We understand your challenges:
We recognize that delivering perfect post purchase experience is easier said than done. Stores are unpredictable fulfillment locations. Temporary staff, hard to track inventory, product perishability all make it harder to offer consistent quality. Last mile delivery capabilities are still evolving and far from perfect.
We can help you keep the promise:
Our products help you deliver that perfect experience to Allison each time she orders her groceries online.
We listen to fulfillment events in real-time, employ predictive analytics and machine learning techniques to alert you early on actions you can take to mitigate any potential customer promise risks.
For instance, this morning we alerted the manager at the Albertville store that 2 additional pickers are required between 11 AM and 3 PM to avert the potential for late deliveries later in the day. We also messaged Allison to let her know that the expected wait time to pick up her curbside order is 15-20 minutes between 5 and 6 PM, but she can expect to receive her order in less than 5 minutes if she can come in after 6:30 PM.
Our product vision:
We help retailers achieve highest levels of customer engagement and loyalty by applying data science to help reshape post purchase experiences.
We have exceptional domain expertise in omni-channel retail and online grocery. We offer our professional services to support organizations seeking to build new digital businesses, looking to scale their current offering, or provide flexible fulfillment options.
To learn more about Nextuple, contact us at info@Nextuple.com or anyone of our co-founders below: